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October is Cybersecurity Awareness Month

Preventing Fraud and Knowing the Signs 

One of the best defenses in preventing fraud is you knowing the signs of a potential scam and understanding how to safeguard your information. Although adults often have extensive banking experience, they can still fall victim to scams. It’s crucial for adults to understand these scams to protect themselves and their families.

Elderly individuals are often prime targets for scams due to factors like social isolation, unfamiliarity with technology, and a trusting nature. Scammers frequently exploit these vulnerabilities, making it crucial for seniors to learn how to recognize warning signs of fraud. By understanding common tactics used by scammers and maintaining awareness, they can protect themselves and reduce the risk of falling victim to these schemes.  

Know how to recognize and avoid scams

Here are several common scams targeting adults and the elderly. Learn how to spot a scam and avoid it.

Debt Related Scams  

Scammers reach out to individuals who may be enticed by the promise that they can get their debts reduced or forgiven – for a steep upfront fee. Victims typically have high credit card debt, a large car loan or student loans. This relief or reduction of debt never comes, and the victim is robbed of their money.  

Tip for spotting this scam: Reputable lenders do not require an upfront payment. If a fee is charged, it will always be deducted from the loan before it’s disbursed.  

Mortgage Foreclosure Rescue Scams  

Posing as lenders, loan servicers, etc., scammers will promise to refinance the mortgage, repair credit or stop a foreclosure. However, they’ll request payment for “processing fees” or trick victims into signing documents that transfer the property to these predatory companies. 

Tip for spotting this scam: Be wary of companies that pressure you into deciding quickly or that say they can guarantee stopping a foreclosure.  

Lending Scams 

Like an upfront fee scam, lending scams happen when a victim thinks they’re applying for a loan through an online lender or lender app. Scammers then ask for bank information to send a direct deposit. Oftentimes these lenders seek out the individual and don’t require a credit check, but they do require an upfront payment for things like “insurance”, “paperwork” or “processing fees.” 

Tip for spotting this scam: Be cautious of any lenders who claim to guarantee a loan approval. Reputable lenders will have a set of requirements they abide by. 

 

Government Impersonation Scammers  

Scammers use scare tactics to force individuals to wire money, send a prepaid credit card, gift card or cashier’s check by pretending that they’re a trusted individual from a government agency like the Social Security Administration or the IRS. Victims are threatened with jail time, lawsuits or stopping their social security checks.  

Tip for spotting this scam:  Keep in mind that any government agency will contact you first via mail, not by phone or email.  

Counterfeit Prescription Drug Scams 

Scammers entice the elderly with promises of prescription or “miracle” drugs that can cure certain ailments at a majorly discounted rate but oftentimes the medication never arrives. Besides taking a hit to their financials, these scams may also send counterfeit drugs that could pose a health risk to the victim.  

Tip for spotting this scam:  If purchasing prescriptions online, make sure they’re approved by your physician and the National Association of Boards of Pharmacy.  

Grandparent Scams 

Scammers trick the victim by pretending to be family, a bail bondsman or an emergency service, notifying that their grandchildren are in dire need of money. They ask unsuspecting victims for funds to be sent through peer-to-peer payments, wire money, transfer funds or use other methods that are hard to trace. These scams can be sophisticated and seem very real. By using information from the internet, the scammer can sound very convincing.  

Tip for spotting this scam: If you get a call from someone asking for money concerning a family member, hang up and call another family member, service or business using a number from an alternate, verifiable source. Contact local law enforcement to help verify and report fraud attempts. 

Protecting Your Account

The safety and security of your personal information and accounts are of the utmost importance to us. In accordance with industry best practices and regulatory requirements, we employ various security protocols and systems designed to shield your personal and account information. 

At E-Central, please know that:

  • We will NEVER call or text you to request an online username, password, or any one-time codes needed to access E-Banking, Mobile Banking, Zelle®, or other digital services.
  • We will NEVER call or text you asking for your account number, debit card number, credit card number, PINs, or social security number.
  • We will NEVER call or text you to ask for your information unsolicited. For example, if you applied for a loan, you might receive a call from a loan officer.
  • We will NEVER ask you to transfer funds via Zelle®.

What You Can do to Protect your Account

  • Ensure your E-Banking and Mobile Banking credentials are unique and different from your member number. Do not use your member number as your username.
  • Ensure your E-Banking and Mobile Banking credentials are unique and different from your member number. Do not use your member number as your username.
  • Change your E-Banking and Mobile Banking usernames and passwords often.
  • Ensure we have an email and cell phone number on file.
  • Activate your Debit and Credit Cards in E-Card Controls. Once enabled, you will receive transactional alerts and have the ability to turn your cards on and off.
  • If you are using Zelle®, it’s important that you know and trust those you send money to. We may contact Members about possible suspicious activities we detect on their accounts, but we will NEVER ask for login credentials or ask you to transfer funds.
  • And, remember we will NEVER ask you for any personal or account information!

If you have any questions or concerns, please contact us at 626.799.6000 or at [email protected].

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